Privacy Policy

Last Updated: September 2026
 

At Hamptons Floor Store, we take your privacy seriously. When you visit our website, contact us, request a quotation, or arrange flooring installation services, you may provide us with personal information. This Privacy Policy explains what information we collect, why we collect it, and how we handle it.
 

Who We Are

Hamptons Floor Store is a flooring supply and installation company providing professional flooring solutions for homes and businesses.

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We operate this website and are responsible for how personal data collected through it is handled and used.
 

What Information We Collect

When you interact with our website or contact us, we may collect your name, email address, phone number, property or installation address, and any information you provide through our contact or quotation forms.

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We may also collect information relating to your flooring requirements, such as the type of flooring you are interested in, approximate measurements, property details, photographs you provide, preferred installation dates, and other information necessary to prepare a quotation or carry out an installation.

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When you visit our website, we may also collect certain technical information, including your IP address, browser type, device information, and pages visited.

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Most personal information is provided directly by you when you contact us, request a quotation, arrange a site visit, or book flooring installation services.
 

How We Use Your Information

We use your personal information to respond to enquiries, provide flooring advice and quotations, arrange measurements and site visits, schedule installations, supply flooring and related materials, and communicate with you throughout your project.
 

We may also use your information to manage payments and invoices, provide after-sales support, maintain business records, improve our website and services, and meet our legal and regulatory obligations.
 

We do not use your personal information for purposes unrelated to our dealings with you unless we have an appropriate legal basis for doing so.
 

Legal Basis for Processing

Depending on the circumstances, we may process your personal information based on:

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Consent – where you have given us permission to process your information for a particular purpose.

Contractual necessity – where processing is necessary to provide a quotation, arrange a site visit, carry out flooring installation work, supply products, or fulfil an agreement with you.

Legitimate interests – where processing is reasonably necessary for operating and improving our business, communicating with customers, maintaining security, or providing an efficient service.

Legal obligations – where we are required to retain or process information to comply with applicable legal, tax, accounting, or regulatory requirements.
 

Site Visits and Flooring Installations

To provide accurate quotations and carry out flooring installations, we may need to collect information relating to the property where the work will take place.
 

This may include the installation address, room measurements, access information, photographs, flooring specifications, subfloor information, and other details relevant to the proposed work.
 

This information is used only where reasonably necessary to assess, plan, schedule, and complete the flooring work or provide related customer support.
 

How Long We Keep Your Data

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
 

General enquiries and quotations may normally be retained for up to 12 to 24 months. Customer records relating to completed flooring installations may be retained for longer where necessary for accounting, warranty, contractual, insurance, or legal purposes.
 

When information is no longer required, it will be securely deleted, anonymised, or otherwise no longer used for its original purpose.
 

Sharing Your Information

Hamptons Floor Store does not sell or trade your personal information.
 

Where necessary to provide our services, relevant information may be shared with trusted third parties. These may include flooring installers or subcontractors, suppliers, delivery providers, payment providers, website hosting providers, IT service providers, accountants, insurers, and professional advisers.
 

For example, an installer may need your name, installation address, contact details, and relevant project information in order to attend your property and complete the agreed flooring work.

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We may also disclose personal information where required by law or by an appropriate legal or regulatory authority.

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Any third parties handling personal information on our behalf are expected to keep it secure and use it only for the relevant purpose.

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Cookies

Our website may use cookies and similar technologies to help the website function correctly and to understand how visitors use it.
 

Where required, we will ask for your consent before using non-essential cookies, such as analytics or advertising cookies.
 

You can manage or disable cookies through your browser settings or, where available, through the cookie controls on our website.
 

Your Data Protection Rights

Depending on applicable data protection law, you may have the right to access personal information we hold about you, request that inaccurate information is corrected, request deletion in certain circumstances, restrict or object to certain processing, withdraw consent where processing is based on consent, and request a copy of certain personal information.

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If you wish to exercise any of these rights, please contact Hamptons Floor Store using the contact details available on our website.
 

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, disclosure, alteration, or misuse.
 

While no website or electronic storage system can be guaranteed to be completely secure, we take appropriate measures to protect the information entrusted to us.
 

External Links

Our website may contain links to websites operated by third parties. Once you leave our website, Hamptons Floor Store is not responsible for how those websites collect, use, or protect your information.

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We recommend reviewing the privacy policy of any third-party website you visit.
 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices, or legal requirements.
 

The latest version will be published on this page together with the date it was last updated.
 

Contact Us

If you have any questions about this Privacy Policy, how Hamptons Floor Store handles your personal information, or if you would like to exercise your data protection rights, please contact us using the contact details available on our website.

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